This is one of those errors that is seen very rarely; moreso now that Erol's no longer ships the Control Panel that generates it. But you may encounter it. What is happening (behind the scenes) is that the computer is able to talk to the modem (the modem is dialling if you recieve this message), and is able to get to the remote server. At this point, the modem should send a signal to dialler informing it that it's connected. This isn't happening. Either the modem doesn't think it's connected, or the modem is no longer talking to the dialler for some reason (such as FAX extensions conflicting with the PPP).

Procedure

Since it appears so rarely, it is difficult to isolate a cause. The first thing to check is the phone number-- if it's wrong, this is the error that will appear. To date the best solutions seem to be checking the port speed and flow control (this includes the Teleport control panel if they're using a Global Village modem), and checking for conflicting extensions (always a potential culprit).