ROBERT A SHELHORSE  821 Flagler Drive Gaithersburg, MD  20878  301-216-2636
Objective	Management position with inside/outside sales, inventory control and purchasing activities.	
Experience	1999- Current                 SERVICE MACHINE SHOP
OFFICE MANAGER

•	Cultivate new business through cold contacts.
•	Accountable for preparing proposals, estimating, purchasing, vendor evaluations, inventory control.  
•	Responsible for accounts receivable and payables.
•	Prepare weekly payroll, 401k contributions, and retirement contributions.
•	Developed Excellence In Sales training course.
	
	1989–1999	APPLIED INDUSTRIAL TECHNOLOGIES                                                                                                                                                                                                             SENIOR SERVICE CENTER MANAGER

•	Source new business accounts
•	Source new venders
•	Accountable for sales and employees of three metropolitan locations.
•	Reviewed quarterly analysis of gross profit dollars, sales, expenses, and return on investment dollars with associates.
•	Maintained excellent customer relations, personnel management and administration.
•	Organized training of new sales associates in both product and system knowledge.
	
	1982–1989	APPLIED INDUSTRIAL TECHNOLOGIES
BRANCH OPERATIONS MANAGER

•	Implemented Applied Industrial’s quality improvement processes. 
•	Managed 12 customer sales representatives contributed leadership and guidance.  Performance reviews for all personnel.
•	Coordinate systems contract files, insuring increase in gross profit dollars.
•	Provided effective management of personnel and financial capital.
•	Responsible for both  accounts payables and accounts receivables.
•	 Successful outside sales, calling on over 100 industrial accounts.
•	Analyzed inventory levels, successfully investigating  book vs. perpetual dollars
	
	1979–1982	APPLIED INDUSTRIAL TECHNOLOGIES   
CUSTOMER SALES AND SERVICE REPRESANTITIVE

•	Assisted customers with product recommendations.
•	Engineered mechanical drives and provided solutions to customers needs. 
•	Order entry, expediting, and scheduled shipments insuring customer expectations were met.
•	Purchased product from within on hand inventory or outsourcing material from vendors.
	
Education 	1979	Rockville High School
1980	Montgomery Community College General Studies
•	Technical Training: Professional Action Sales, University of Alabama School of Distribution, Hazardous Material / Hazardous Communication, Quality Improvement Process, Human Resources Management Training, Development Dimension International, Omnex I, II , OSAS ,J D Edwards, Windows 95, Excel, Microsoft Word, Power Point, MS Office. 	
		
References	Available upon request