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Jon Russell
Cell: (202) 744-8333
email@jon-russell.net
Employment
Computer Sciences Corporation
(CSC), Federal Contractor at Department of Homeland Security (DHS), U.S.
Citizenship and Immigration Services (USCIS), December 2007 to Present,
Configuration Management Specialist, Washington, DC
Utilize configuration management capabilities within a CMMI Level 3
software development lifecycle for the U.S. Citizenship and Immigration Services
(USCIS) Office of Information Technology (OIT) client, www.uscis.gov.
Transitioned to configuration management group from tech
writing/editorial/documentation group; work within and possess comprehensive
knowledge of configuration management (CM), familiar with contract/project CM
requirements; detail oriented; familiar with ISO-9001, CMMI Level 2 and 3
within an ITIL framework.
Responsible for monitoring and controlling hardware and software
configuration baselines to maintain accuracy and consistency; monitor and
control documentation libraries in both contemporary software development and
legacy mainframe environments.
Contemporary software components managed with Serena Version Manager and
Team Foundation Server (TFS); mainframe software components managed with
CA-Endevor.
Assists CM lead with the Change Control Board (CCB) process to ensure
timely and accurate dissemination of data and ensure changes are in accordance
with approved CMMI Level 3 CCB procedures. Assist CM lead with reports on baseline
configuration changes for software group's Change Control Board. Responsible for maintaining and enforcing a
structured documented CM process, decomposing configuration items into
appropriate configuration units to define the technical components required to
satisfy the specified requirements of the project or tasks, ensures version
control integrity for software and non-software components (documentation) by
establishing permissions and protecting environments for code and document
libraries.
Assist CM lead
with the following specific tasks:
• Support issues gathering for
Central Index System (CIS) Mainframe (MF) Change Review Board (CRB) monthly
meeting.
• Provide CM peer review support of the
Version Description Document (VDD) and Development Test Analysis Report (DTAR).
• Update CM Audit Checklists.
• Configure and post SDLC documents in
Serena Version Manager (VM), send documents to the USCIS Information Technology
Document Library (ITDL).
• Update the CM Doc Database for
tracking/reports.
• Update CCB approved System Change
Requests (SCR) in Serena VM Tracker.
• Update software test phase status
of Test Problem Reports (TPR) in Serena
VM Tracker.
• Maintain version status and close
SCRs and TPRs in Serena VM Tracker.
• Prepare software builds and burn
client CDs for product deliveries.
• Prepare CDs for program management
special requests and Functional Qualification Test (FQT) software development
installations.
Proactive in proposing CM work routine improvements to streamline
configuration processes, with positive customer-relations communication skills
and problem solving skills, assists customers and support personnel in
understanding software, hardware, documentation configuration.
Assists CM lead with updating configuration processes and procedures,
prepare and manage change request documents, provide support to the
Configuration Control Board (CCB), log, process, verified and reported on the
incorporation and follow-up of Software Change Request (SCR) approvals, tracked
and managed Test Problem Reports (TPR) with software test group.
Assists CM lead with audits of configuration management activities by
validating results against the baseline. Reports findings to program manager.
Develops technical installation guidelines and other documentation of
hardware and software standards to facilitate tracking.
Documentation specialist work before CM transition included editing
software lifecycle documentation such as the Interface Control Agreement (ICA);
Requirements Traceability Matrix (RTM); Software Requirements Document (SRD);
Software Design Document (SDD); Development Test Plan (DTP); Development Test
Analysis Report (DTAR); Version Description Document (VDD), and GUI User
Documentation. Document configuration
management tasks include doc version control using Serena Version Control
Management System.
The Baltimore Sun, Information
Technology Department, October 2006 to December 2007, Technical
Writer/Documentation Configuration Management Specialist, Contractor,
Baltimore, Maryland
Developed disaster recovery documentation for the Baltimore Sun’s
electronic publishing systems used by Sun reporters filing stories and
technicians producing daily newspaper on electronic printing plates at Sun Park
Printing. Developed disaster recovery
documentation such as the Harris Failover Procedure, Procedure for Weekly
Review of AdDesk Server and DISCUS Server Super User (SU) UNIX Logs, Harris
Vendor Support Modem Policy and Procedure.
Also produced policies and procedures for Sarbanes Oxley (SOX) financial
tracking policies, as well as participating in quarterly SOX audits. My role as
configuration management specialist comprised of managing the version control
of all of the Sun’s technical documentation using Microsoft SharePoint Version
Control Management System. Converted FrameMaker to Adobe Acrobat Reader files
(.PDFs) as necessary.
Computech, Inc., Federal Contractor at Federal Communications Commission
(FCC), Office of Managing Director (OMD), July 2001 to October 2006, Technical
Writer/Documentation Configuration Management Specialist, Washington, DC
Develop software lifecycle
documentation (SDLC) for FCC’s four financial systems: Commission Registration
System (CORES); Collections System; Remittance Over Secure Internet E-Commerce (ROSIE);
Cost Reporting System (CRS). Produce requirements documentation; design
documentation; test case documentation; and user documentation (online and
hardcopy). Generate Sybase CORES reports via Actuate, and track its statistical
data. Also develop online public information for FCC financial systems web
sites such as Fee Filer, Pay Fees, Red Light Display system, and CORES. My role as configuration management
specialist comprised of managing the version control of all OMD’s technical
documentation using Serena Version Control Management System. Converted FrameMaker to Adobe Acrobat Reader
files (.PDFs) as necessary. Possess U.S. Federal Government Mid-Level Public
Trust Security Clearance.
Verizon Communications, July 1995 to June 2001, Technical Writer/Documentation
Configuration Management Specialist, Contractor, Silver Spring, Maryland
Six year assignment, managed the
development of all Verizon Intelligent Network Services (INS) IEEE and ISO 9001
approved lifecycle documentation for Multi-Services Platform (MSP)
telecommunications software product, which manages the provisioning of many of
Verizon's telephone features offered to its regional customers. IEEE and ISO
9001 lifecycle documentation includes: Customer Requirements Documents (CRDs);
System Concept of Operations (SCOPs); Software Requirements Specifications
(SRSs); Software Design Documents (SDDs); User Documentation; and Release
Notes.
My role as configuration
management specialist was as the Documentation Control Administrator (DCA) per
ISO 9001 software development and documentation control requirements, managed
software lifecycle documentation in both Lotus Notes database and Continuus
Version Control Management System. Participated as DCA in INS laboratory-wide
effort to secure ISO 9001 software development process certification (November
1998) by developing INS standard operating procedures (SOPs) and documentation
control database system using Lotus Notes development tools.
Trained in HTML coding and
developed two intranet web sites: (1) INS Software Development Scheduling site.
The scheduling site enabled all internal Verizon clients in the field, as well
as our software development staff, to query up-to-the-minute project
milestones; and (2) INS Impact Analysis Matrix site. The impact analysis site
enabled our internal software development staff to query up-to-the-minute
impact analysis data of all incoming change requests and problem reports from
clients in the field. The Impact Analysis site was used primarily by project
management for assigning software development tasks to software development
personnel and for planning and scheduling ongoing MSP software releases.
Converted FrameMaker to Adobe
Acrobat Reader files (.PDFs) as necessary.
Meridian Software, June 1994 to July 1995, Technical Writer/System
Tester, Contractor, Raleigh, North Carolina
Developed hardcopy and online help
for SAS-based pharmaceutical software.
Produced Federal Drug
Administration (FDA) software validation reports for software testing.
Tested new software features while
developing user documentation--submitted software bug tracking reports to
project manager as required.
Produced ISO 9001 lifecycle
documentation, which included: Customer Requirements Documents (CRDs); System
Concept of Operations (SCOPs); Software Requirements Specifications (SRSs);
Software Design Documents (SDDs); and User Documentation.
IBM, August 1991 to June 1994, Technical Writer Manager/System Tester,
Contractor, Research Triangle Park, North Carolina
Developed set of AS/400
communication and device configuration manuals and 5494 Remote Control Unit
hardware manuals (7 volumes), online help, hardcopy, and error messages for
OS/2 Communications Manager 1.1, hardcopy for the TCP/IP OS/2 User's Guide.
Responsible for testing new
software features while developing user documentation--submitted software bug
tracking reports to project manager as required.
Unisys, June 1990 to July 1991, Technical Writer/System Tester,
Contractor, St. Paul, Minnesota
Developed online help and hardcopy
for MAPPER software (MAPPER Relational Interface (MRI) products, which
interfaces with 4GLs: DB2, Oracle, Informix, and Sybase.
Tested new software features while
developing user documentation--submitted software bug tracking reports to
project manager as required.
Received certificate for
completing Information Mapping course.
IBM, February 1989 to May 1990, Technical Writer/System Tester,
Contractor, Rochester, Minnesota
Produced AS/400 Control Language
Reference manual (5 volumes).
Edited AS/400 Return Codes,
Messages, and Sense Codes manual.
Tested new software features while
developing user documentation--submitted software bug tracking reports to
project manager as required.