This three-day program is designed to build skills and knowledge of how superior customer service creates shareowner value, ways to build customer loyalty, examining alternative managerial initiatives for mobilizing human resources, developing business plans designed to achieve total customer satisfaction, and considering re-engineering as a mechanism for enhancing quality, productivity, and value delivered to customers.

Develop an understanding of how an organization achieves superior customer service and how that, in turn, impacts shareowner value.

Executive and managerial

TBA

TBA

San Antonio, Texas