Responsible for Production Support of various systems for maintaining customer profile information and processing orders for resale of local telephone service. Responsible for up to 12 people including call analysts, systems analysts, software developers, configuration managers and release coordinators. The system is based on the Next, HP/UX and Dec Alpha (Digital UNIX) platforms, supports 4 order entry sites and is distributed across three data centers. Also responsible for Year 2000 (Y2K) compliance and Graphic User Interface (GUI) software development using Oracle Web Application Server and Javascript, C language programming and Korn Shell programming accessing an Oracle database.

Managed teams of 3-19 employees and contractors. Responsible for software development for  3 PC, Macintosh and Mainframe software products. Led a development team that built an integrated email and document database software product based on 3 tier client server transaction processing architecture. Developed F77, Microsoft Fortran, Pascal, Assembler and C software. Invented a secure method for Dial SMTP messaging (MS Exchange to SENDMAIL).

• Our software products generated license fees up to $2 million/year and over $60 million/year of processing revenue.
• Planned and implemented of outsourcing legacy system software maintenance and support to an Asian Indian contracting firm.
• Introduced SEI CMM and ISO 9001 process improvements (e.g. prototyping, version control, code reviews, independent Quality Assurance team).

• Performed sales and implementation support for an international electronic mail and document database system for a major pizza franchiser. Implemented 600 international users in 9 months.
• Supported and implemented electronic mail, EDI and value added network services.

Responsible for mainframe and minicomputer software development.

• Lead programmer for an International Order Processing project team of 17 people. Project was delivered on time and on budget. Software generated $150K/month processing revenue.
• Invented multiprocessing technique for a Hotel Reservation system that used a minicomputer front-end communicating to a mainframe host over a wide area network (WAN) that reduced order entry time by 25%.

Bachelor of Engineering Economic Systems, with minors in Management, and Technology Forecasting and Assessment. This degree combined a traditional Industrial Engineering program with a Management program.

"Knowing what makes an industry tick in a real-time marketplace means keeping track of all the forces affecting it in real time" - Regis McKenna (Inc. Magazine - 9/97)