Michael Francis Neuland Age-34 mneuland@erols.com (http://www.erols.com/mneuland/resume.html) 30 Georgianna Lane Separated 1 child - Tara Neuland. Owings Maryland 20736 301-855-7201 Born in Maryland, lived in Florida during High School. Formal Education Riverdale High School, Riverdale Fla. (1981) University of Maryland College Park, Computer Science/Business (1986) University of Maryland University College, Computer and Information Science/Business (1998) Professional Education Leadership School - Presentation Skills (speech/visual), negotiations, coach/counseling people. Clerical Management Workshop - Manage work groups (enhance self esteem, build trust, praise/coach) Management by Commitment - Techniques to manage projects, tasks, people and results. DataPro Data Communications / Telecommunications - Designing data transmissions solutions. (Modem, Digital, Protocols, Error Correction) LAN/WAN - (OSI model, Gateways, Bridges, Routers, Aysnch, X.25, Wiring [Ethernet, Token Ring, FDDI]) Information System Management School - Business use of technology (Analysis of needs/solutions, Training, Return On Investment) Netware Novell (NOS) - Hardware requirements, Topology, Design, Installation, Training and Administration. Information Services Field School - Customer based solutions. Strategy and specific industries needs. People Workshops - Talk, Listen and Act, Job Review Discussions, Sexual Harassment, Value in Diversity and Union (labor) Relations. Time Management - One Minute Manager course, Franklin Planner time management. Subscriptions to - PC Week, ComputerWorld, Inside Netware, Netwise, Client/Server, PC Magazine, Lan Times and others. Employment (Chronological - Past to Present) Several small jobs during school United Parcel Service 12 years (1984) Package handler, Package Driver Supervisor for Information Services (Dataentry for the Atlantic District) (3 lead operators, 55 clerical keyentry positions, 2 drivers for delivery). Field Support Department (Computer trainer, installation, designer, programmer, Metro DC District). Metro DC District Support Center (Call Center 1-800 #). First Level of user Support, Equipment repair, Training and Dispatch of Technicians. UPS Team for Presidential Inaugural (1992 - Clinton/Gore). Coordinate committee's shipping needs using UPS's Maxiship computer solution. Special assignment to implement Regional (MD, NJ, PA, VA, WV) On Call Air, using wireless terminals to dispatch messages. Manager for Field Support Department for the Metro DC (DC, MD, VA) District (3 Supervisors, 16 Technicians, 3 Administrative) Technology Support Group (District Support for All systems within the Metro DC District). External Customer Technology Support Group (Setup and support UPS shipping customers with UPS computer hardware). Industrial Engineering Project Team --Technology Support Group assignment to evaluate & utilize technology to minimize "work". Accounting for East Central Region (Mid-Atlantic states). Cost control and planning. Technical Experience District Customer Service Call Center Project to integrate an IBM AS/400 for the site. LAN wiring and configuration. (134 Stations) Client server WAN design. 9 building WAN/LAN and workstations. Novell 3.x, MacLayer bridges w/ (56Kbps lines) & Dial Backup procedures. District Finance and Accounting building re-design for LAN/WAN. (125 Stations) Design, program, setup and train on LAPSCAN project. Unique way to audit shipping practices using a hand held image scanner. Project team for layout and design of New UPS buildings in Metro DC District. (Token Ring, IBM cable (Type1 and FDDI)) DOS (3.0-7.2), OS/2 v 1.2--Warp (Database manager & Communication manager inclusive), Windows 3.0-NT 4.0. Mainframe systems (VTAM, RJE, TSO, RACF, CICS, MVS, 3270, APPC/APPN, LU 6.2) Communications (Cellular, Lease [56Kbps - T1], Public Frame Relay, Switched, ISDN) Setup, pricing, support, training. Several Client Server applications implemented -- Involving many building and/or UPS's Mainframe (3090's): Center Reporting System, Package Center Info. System, Automotive Info. System, Package Center Info. System Novell Netware 2.x, 3.x, 4.x - Design, Installation, Support, Administration, DASD backup procedure, SAA 3270 Mainframe configuration. Outsourcing project to image scan & transmit billing records to Unibase in Utah to have them keyentered, then EDI DATA to UPS Mainframe. District Support Call Center - Design, implement using Expert Advisor for OS/2 2.11, staffing and training. Popular third party (MS Office Pro., Lotus Notes, Harvard Graphics, CC:mail, Landesk, Monarch) etc. Traits/Profile I am results oriented w/ proven ability to design "cost effective solutions". Effective "people manager" in delegating work and developing people. Strong talent designing and integrating systems into projects that fit business requirements. I seek standard industry solutions, but I'm innovative where needed. Usually by integrating applications /w supporting code & procedures. Re-training the users in the Master Operating Plan, thus keeping support costs down. Expertise troubleshooting many applications. I work well with people & prefer "teamsolving" for the best solution. Internet knowledge. Servers, TCP/IP, FTP and Email. Designing WWW sites. Business Experience Management/Share owner UPS - Finance and Accounting, Field Support, Technology Support, Industrial Engineering. F1 Computers - Consulting - Owner. Private consulting to individuals/small businesses for computers, systems or Internet services. MailBox Secretary - Home Business - Owner. National Lifetime Reminder Service membership for individuals. WWW for Mail Box Secretary. Neuland Futures - Trading Deriatives for profit (3 years). Commodity futures and options. Real Estate - Leasing - Owner/Landlord for property in Annapolis, MD. December 14, 1995