RESUME Jeffrey L. Seltzer 14 Sugar Maple Drive Newtown Square, PA 19073 (610) 356-0904 jseltzer@wardenclyffe.com SUMMARY Eighteen years experience as a technical writer. Assignments included software documentation for commercial and military software packages, Internet site development and advertising, and operation/maintenance manuals for military, industrial, biomedical, and avionic electronics equipment. In-depth, working knowledge of analog and digital electronics, microprocessor controlled electronics equipment, computer software, military specifications, logistic support analysis, and publication procedures. EMPLOYMENT HISTORY Under contract to AM Communications, Inc., Quakertown, PA April 1995 to September 1997 / January 2000 to present Presently writing installation and maintenance manuals for special purpose, cable television equipment monitoring/control transponders. Wrote on-line and hard copy documentation for OmniSTAT suite of cable television system monitoring/testing/control hardware/software products. Wrote installation and maintenance manual for OmniMCU cable television transponder control unit. Wrote documentation for multiple versions of OmniVU/Omni2000 system software. On-line documentation consists of HTMLHelp (in newest version) and WinHelp (in older versions). Under contract to A.I.R./Formation, Inc., Mount Laurel, NJ December 1997 to February 1998 / July 2001 to September 2001 Wrote multiple versions of operator/maintenance manual for AIR2000 Data Stream Recorder in accordance with MIL-M-15071H and MIL-STD-38784. Under Contract to TeleSpectrum Worldwide, Inc. Philadelphia, PA November 1997 to April 1998 / September 1998 to January 2000 Wrote on-line and hardcopy user guides and life-cycle documentation for TeleSpectrum Enterprise System Solution, a Visual Basic/Oracle based internal data management application for use with commercial predictive dialing systems. Wrote user guide for ATS Payroll System. Wrote operator and program maintenance documentation for FoxPro based, internal data management applications. Under contract to Automated Data Processing, Inc., Silver Spring, MD September 1998 Created Adobe Acrobat PDF format output based on QuarkXPress input files for internal benefits division. Under contract to Centeon LLC, King of Prussia, PA April 1996 to June 1996 / April 1997 to November 1997 / January 1998 to August 1998 Wrote setup guide for corporate Intranet servers and all related software applications. Wrote user guide for Online Sales Data Reporting system. Wrote user guide, system specification, and FDA validation/verification protocols for WADE (Worldwide Adverse Drug Experience) system. Wrote user guide and FDA validation/verification protocols for WADE Thesaurus Management System. Wrote user guide for Matrix Accounting System. Under Contract to Honeywell IAC, Fort Washington, PA April 1998 to June 1998 Wrote installation guides and reference material for PlantScape industrial automation and control system. Both installation guides and reference material form a part of PlantScape’s Knowledge Builder HTML based, on-line documentation. Yorktown Associates, Inc., Paoli, PA April 1996 to February 1998 Operated self-started business providing Internet presence for various customers. Developed/maintained web sites in HTML format with CGI and Perl script use. Managed domain registrations and site upkeep. Under contract to Rhône-Poulenc Rorer, Collegeville, PA June 1994 to July 1996 / November 1997 to February 1998 Wrote automated, macro-based system for generation of Standard Operating Procedures using MS WordBasic. Wrote software requirements documents and software technical reference documentation for Information Systems group. Wrote updates to user documentation for COSMIS order processing software. Wrote FDA compliance validation/verification protocols for in- house software packages and departmental procedures related to software implementation. Wrote MS Windows help files for in-house software applications. Instructed VisualBasic programmers on the generation and integration of MS Windows help files for use with proprietary applications. Under contract to Ernst & Young LLP, Washington, DC May 1996 to January 1997 Wrote procedures to manually test user interface and program stability for Prosper 2.0 and ProProsper Windows 95 based software products. Under contract to United States Postal Service, Washington, DC December 1996 Created Adobe Acrobat PDF format output based on PageMaker input files for USPS Diversity Development service. Under contract to Vision X Software, Inc., Springfield, PA July 1995 to August 1995 Wrote help files for Digiday daily planner applications designed to run under MS Windows 95. Under contract to VisionTel, Inc., Bala Cynwyd, PA October 1994 to September 1995 Wrote on-line and hard copy documentation for AdVision (television spot sales management) MS Windows based software. On-line documentation consisted of MS Windows help file composition and generation (using RoboHelp). Hard copy documentation consisted of a user guide as well as marketing materials (PowerPoint slide presentation and accompanying narrative). Under contract to Zeneca Pharmaceutical, Wilmington, DE June 1994 to July 1994 Wrote training materials for SAP R/2 scripts developed by in-house information systems group. Under contract to Independence Blue Cross, Philadelphia, PA April 1994 to June 1994 Wrote user guide for PHILPROV (Philadelphia Area Providers Tracking) System. Wrote updates to METS (Membership Electronic Transfer System) user guide. Used FrameMaker desktop publishing software running on SUN SPARCstation IPC for word processing and generation of camera-ready output. Under contract to Sungard Planning Solutions, Inc., Wayne, PA March 1993 to April 1994 Wrote on-line and hard copy documentation for CBR (Comprehensive Business Recovery Planning) MS Windows based software. On-line documentation consisted of MS Windows help file composition and generation (using RoboHelp). Hard copy documentation included a methodology guide, user guide, and system installation guide. Under contract to Hewlett-Packard Clinical Systems Business Unit, Waltham, MA June 1991 to January 1994 Wrote maintenance manual for Neurotrac II Neurological Monitor (electroencephalograph). Under contract to SPD Technologies, Philadelphia, PA March 1991 to February 1993 Wrote shipboard and depot maintenance manuals for Air Circuit Breakers ACB-904LRC and ACB-902R in accordance with NAVSEA TM-1F. Both circuit breakers are used in naval nuclear propulsion systems and shipboard electrical systems. Used IBM PC for word processing and generation of camera-ready output. Under contract to Hewlett-Packard Analytical Division, Avondale, PA May 1990 to February 1991 Wrote field service manual for HP5890 Series II gas chromatograph. Used Interleaf desktop publishing software, running on HP9000 mini-computer and HP300 graphics workstation, for word processing and generation of camera- ready output. Under contract to Smiths Industries Avionic Defense Systems, Florham Park, NJ February 1990 to May 1990 Wrote on-the-job training, depot maintenance manual for Mission Timer MC454-0054-0001 used on NASA space shuttle orbiter for Rockwell International Corp. Under contract to Allied Signal Aerospace Co., Computer-Aided Engineering Division, Teterboro, NJ August 1989 to February 1990 Wrote user manual for BCASE (Bendix Computer Aided Software Engineering System), an integrated set of software engineering tools used in the generation of Ada source code which conforms to DOD-STD-2167A. Wrote life cycle documentation for OTS (On-Line Tracking System), an Oracle based, database management system. Used Interleaf desktop publishing software, running on microVAX mainframe and VAXstation 2000 graphics workstation, for generation of camera-ready output. Under contract to ITT Defense Communications Division, Clifton, NJ July 1988 to July 1989 Wrote depot-level rebuild standard for Automated Telephone Central Office AN/TTC-42(V) in accordance with MIL-M-21742A and MIL-M-38784B. Wrote portions of operator/organizational maintenance manual for AN/TTC-42(V) in accordance with MIL-M-15071H and MIL-M-38784B. Used Datalogics desktop publishing software, running on IBM PC and microVAX mainframe, for word processing and generation of camera-ready output. Under contract to Information Design & Management, Inc., Alexandria, VA October 1987 to June 1988 Wrote life cycle documentation for RDA/MAMP (Research, Development, and Acquisition/Mission Area Materiel Plan), a UNIX based, database management system in accordance with DOD-STD-7935.1 and MIL-STD- 962. Life cycle documentation preparation included system, program, and database specifications, user manuals, computer operation manuals, program maintenance manuals, and implementation procedures. Under contract to Lear Siegler Avionic Systems Corp., Florham Park, NJ December 1986 to September 1987 Wrote NAVAIR work package format, depot level technical manuals for Stores Management System AN/AYQ-13 used on AV-8B Harrier II fighter/bomber aircraft in accordance with MIL-M-81927A and MIL-M- 81928A. Wrote NAVAIR work package format, intermediate level technical manuals for Stores Management System AN/AYQ-9(V) used on F-18 Hornet strike fighter aircraft. Wrote system, WRA, and SRA level principles of operation for Stores Management System AN/AYQ-15 used on F-14D Tomcat fighter-interceptor aircraft. Used VAX mainframe for word processing and information retrieval. American Electronics Laboratories, Inc., Montgomeryville, PA May 1985 to December 1986 Wrote NAVAIR work package format, organizational level technical manuals for the Sikorsky CH-53E and MH-53E helicopters in accordance with MIL-M- 81927 and MIL-M-81928. Wrote new-look format, direct support level technical manual for Digital Burst Communications Center AN/TSC-99 in accordance with MIL-M-63038B and DARCOM-HDBK-310-1.1-81. Wrote depot maintenance work requirement for Heading/Bearing Indicator ID-1351- () in accordance with MIL-M-63041C. Wrote changes to military technical manuals for communications systems, electronic test sets, and power generator sets for U.S. Army Communications-Electronics Command, in accordance with MIL-M-63036A, MIL-M-63038B, MIL-M-63041C, and MIL-M- 38784B. Wrote workmanship standards for inspection of microwave/hybrid devices, soldering connections, and component mounting for internal manufacturing division. Under contract to Baker Instruments Corp., Allentown, PA January 1984 to May 1985 Wrote field service manuals for microprocessor controlled, medical diagnostic instruments. Wrote manuals for the P-2000 Pipettor and the Hematology System 8000 blood cell counter. EDUCATION Delaware County Community College, Media, PA September 1983 to December 1986 Major: Electronics Technology Delaware County Vocational Technical Schools, Folcroft, PA September 1981 to June 1982 Major: Graphic Communications Jeffrey L. Seltzer (610) 356-0904