Jeffrey L. Gardiner

398 Central Avenue
Needham Heights, Massachusetts 02494
781-449-2778

SUMMARY
A senior program/project manager with a wide range of experience with technology based products and services. Successful in managing large, complex distributed development projects to completion on time and within budget. Highly effective in developing a solid team of professionals to accomplish business objectives using strong interpersonal and communication skills.

Program / Project Management Skills

  • Designed, developed and officiated over a Software Product Release Board to effectively manage the pipeline of work into the development organization.
  • Implemented Automated Time Sheet reporting and analysis to measure cost and effort of product development through the product life cycle.
  • Program managed the merger of X/Open and the Open Software Foundation to form The Open Group.
  • Managed development of a product to enable display and editing of composed and context sensitive languages, such as Hebrew, Arabic, Thai, Korean, etc.
  • Managed the development of mechanism to enable display and editing of intermixed Bi-Directional character sets in Motif GUI.
  • Project managed development of foreign language modules with engineering efforts in Cairo, Jerusalem, California, New Hampshire, and Massachusetts.
  • Managed the development of a product to integrate Lightweight Directory Access Protocol (LDAP) into the Distributed Computer Environment (DCE).
  • Project managed the development of a high performance PCI 3D Graphics Accelerator.
  • Developed and implemented a Service Processor to analyze and diagnose complex system environments using Artificial Intelligence software reducing unnecessary calls by 45%.
  • Proficient in use of MS Project, Primavera, Project Workbench and other automated project planning, financial and reporting tools.

    Collaborative Management Skills

  • Managed outsourced development with a software development firm in Athens, Greece, resulting in 3 successful software releases to Eastern Bloc based customers.
  • Defined, designed and implemented products with multiple companies requiring coordination and collaborative skills crossing diverse corporate cultures.
  • Primary contract negotiator for collaborative development projects with Digital, IBM, HP, SunSoft, SGI, and others to develop open technologies with the Open Software Foundation.
  • Instituted tracking process between Kubota Graphics and Digital Equipment to coordinate product development progress.
  • Coordinated performance of multiple vendors resulting in lower cost per part, accelerated lead-time, and higher product quality.
  • Transitioned west coast development to east coast manufacturer for circuit board design, assembly, and regulatory testing reducing lead time for product delivery.

    Strategic Planning Skills

  • Analyzed business expense and implemented programs to reduce redundant activity through increased training resulting in savings of over $100 million annually.
  • Developed common service agreements for the collaboratively developed technologies.
  • Developed strategies and training for UNIX-based systems by Digital Customer Support.
  • Developed and implemented a Site Audit process to address dissatisfied accounts and recover lost business resulting in a revenue increase of over $200 million.

    Business and Management Skills

  • Developed and managed operational and capital budgets for R & D Organizations.
  • Designed and implemented staffing plans for each project in development groups.
  • Managed software architects and engineers to implement new processes for Open Systems access and UNIX development.
  • Developed and implemented innovative marketing programs in to achieve and exceed revenue budget of $850 million.
  • Increased Digital revenues by over $50 million by providing Sales-Out reporting.
  • Developed and implemented target account lists, sales metrics, operating budgets and forecasts.
  • Created business plans and support programs for Integrated Voice and Data (PBX-based) telephony systems.
  • Negotiated the acquisition of Berkeley UNIX 4.2 for use as Digital UNIX.

    Technical Experience

  • Developed and patented a generic Fault Management model and architecture for submission to the International Standards Organization for the Open Systems Interconnect Management Structure.
  • Holder of Patent #5740357: Generic Fault Management of a Computer System.
  • First Systems Engineer on DECsystem 10's and TOPS-10 Operating System.
  • Developed a Service Systems Architecture using Object Oriented Programming that reduced program development time by 30% and allowed re-use of valuable software.
  • Developed an Object Oriented System Architecture and Data Management Structures for client/server, distributed system software development.

    Presentation and Communication Experience

  • Developed and taught technical training seminars throughout the U.S., Canada and Japan.
  • Speaker at Digital Open Systems road Shows to promote Open System products.
  • Speaker and seminar leader on new products and services at Digital User Society conventions.
  • Developed literature, presentation materials and videos on Open System products.

    EMPLOYMENT HISTORY

    

GRAND LODGE OF MASONS IN MASSACHUSETTS      2008  - 2012
   Grand Secretary
   Chief Operating Officer

SELF-EMPLOYED HOME REMODELING CONTRACTOR,Needham, Massachusetts    2004 - 2007 
   Specializing in Additions, Bathrooms and Kitchens

COMVERSE NETWORK SYSTEMS, Wakefield, Massachusetts			2000  -  2003
   Director of R&D Operations

THE OPEN GROUP [Open Software Foundation]  Cambridge, Massachusetts 1995 - 1999
   Operations Manager                                                
   Collaborative Development Manager                    

KUBOTA GRAPHICS CORPORATION, Hudson, Massachusetts  1992 - 1995
   Engineering Project Manager                          
   Vendor Relationship Program Manager           

DIGITAL EQUIPMENT CORPORATION, Maynard, Massachusetts  1972 - 1992
   Product Marketing Manager                                  
   Senior Software Engineering Manager                
   Remote Diagnosis Program Manager                   
   Product Line Marketing Manager                        
   UNIX Program Manager                                      
   Telephony Project Manager                               
   Executive Field Service Account Manager          
   Field Systems Engineer                                       
   Field Service Engineer

    AFFILIATIONS and COMMUNITY ACTIVITIES

  • Project Management Institute - Member
  • Association for Service Management, International - Member
  • U.S. Institute for Theater Technology - Member, Active in New England Section
  • StageSource - Board of Directors
  • U.S. Power Squadrons - Member and Public Boating Course Instructor
  • Elected Needham Town Meeting Member - 3 Terms
  • The Needham Community Theatre - Past President and Life Member
  • Charitable Fundraising through community and international organizations

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