Jeffrey
L. Gardiner
398 Central Avenue Voice: 781.449.2778
Needham, MA 02494 Email: jeffg@erols.com
Senior Program
Manager
·
·
Successful
in managing large, complex, international, distributed concurrent engineering
projects with multiple companies to completion on time and within budget.
·
Extensive
experience in technology based products and services.
·
Holder
of Patent #5740357: Generic Fault Management of a Computer System.
·
Highly
effective at developing a solid team of professionals to accomplish business
objectives using strong interpersonal and communication skills.
·
Created
and published numerous articles and advertisements for international based
products and services.
·
Skilled
in use of MS Project, Primavera, Project Workbench and many automated project
planning, financial and reporting tools.
Professional Background and Accomplishments
COMVERSE NETWORK SYSTEMS,
Wakefield, MA 2000 -
2002
Director of R&D Operations
· Designed,
developed and officiated over a Software Product Release Board to effectively
manage the pipeline of work into the development organization.
· Implemented
Automated Time Sheet reporting and formal analysis to accurately measure cost
and effort of product development.
· Created and
implemented operational and capital budgets for R & D Organizations
reducing redundant and superfluous cross-functional activity.
· Managed
outsourced development with a software development firm in Athens, Greece,
resulting in 3 successful software releases to Eastern Bloc based customers.
· Created and
implemented staffing plans for each project in development groups to ensure
staffing levels and utilization was optimized for productivity.
THE OPEN GROUP [Open Software
Foundation], Cambridge, MA 1995 -
1999
Operations Manager
· Defined,
designed and implemented products with multiple companies requiring coordination
and collaborative skills crossing diverse corporate cultures.
· Primary
contract negotiator for collaborative development projects with Digital, IBM,
HP, SunSoft, SGI, and others to develop open technologies with the Open
Software Foundation.
· Speaker and
seminar leader on new products and services at User Society conventions.
· Managed the
merger of X/Open and the Open Software Foundation to form The Open Group.
Collaborative Development Manager
· Managed
development of a product to enable display and editing of composed and context
sensitive languages, such as Hebrew, Arabic, Thai, Korean, etc.
· Managed the
development of a mechanism to enable the display and editing of intermixed
Bi-Directional character sets in the Motif GUI.
· Successfully
managed concurrent engineering efforts in Thailand, Cairo, Jerusalem,
California, New Hampshire, and Massachusetts with on-time, on-budget product
delivery.
· Managed the
development of a product to integrate Lightweight Directory Access Protocol
(LDAP) into the Distributed Computer Environment (DCE).
· Identified
need and developed common service and support agreements for collaboratively
developed technologies.
KUBOTA GRAPHICS CORPORATION,
Hudson, MA 1992 – 1994
Engineering Project Manager
· Project
managed the development of a high performance PCI 3D Graphics Accelerator.
· Coordinated
performance of multiple vendors resulting in lower cost per part, accelerated
lead-time, and higher product quality.
· Transitioned
west coast assembly to east coast manufacturer for circuit board design,
assembly, and regulatory testing, reducing lead-time for product delivery.
Vendor Relationship Program Manager
· Effectively
managed relationship with Digital Equipment resulting in cooperative resale
agreements for Digital/OSF operating system and Alpha systems by Kubota.
· Negotiated
the resale of Kubota’s graphic accelerator by Digital as their high end
graphics system.
· Instituted
tracking process between Kubota Graphics and Digital Equipment to accelerate
product development progress and provide status reporting to executive
management.
DIGITAL EQUIPMENT
CORPORATION, Maynard, MA 1972 -
1992
Product Marketing Manager
· Developed
and implemented innovative marketing programs to achieve and exceed revenue
budget of $850 million.
· Increased
revenues by over $50 million by providing Sales-Out reporting to field.
· Developed
and implemented target account lists, sales metrics, operating budgets and
forecasts to increase predictability of marketing programs.
· Speaker at
Digital Open Systems road shows to promote open system products.
· Developed
literature, presentation materials and videos on Open System products.
Senior Software Engineering Manager
· Developed
and patented a Fault Management Model and architecture for the International
Standards Organization (ISO) for the Open Systems Interconnect Management
Structure.
· Developed an
Object Oriented System Architecture and Data Management Structures for
client/server, distributed system software development.
· Managed
software architects and engineers to implement new processes for Open Systems
access and UNIX development resulting in new business opportunities for Digital.
Remote Diagnosis Program Manager
· Developed
and implemented a Service Processor to analyze and diagnose complex system
environments using Artificial Intelligence software reducing unnecessary calls
by 45%.
· Developed a
Service Systems Architecture using Object Oriented Programming that reduced
program development time by 30% and allowed re-use of valuable software.
Product Line Marketing Manager
· Analyzed
business expense and implemented programs to reduce redundant activity through
increased training resulting in savings of over $100 million annually.
UNIX Program Manager
· Developed
strategies and training for UNIX-based systems used by Customer Support.
· Negotiated
the acquisition of Berkeley UNIX 4.2 for use as Digital UNIX.
Telephony Project Manager
· Created
business plans and support programs for Integrated Voice and Data (PBX-based)
telephony systems.
Executive Field Service Account Manager
· Developed
and implemented a Site Audit process to address dissatisfied accounts and
recover lost business resulting in a revenue increase of over $200 million.
Field Systems Engineer
· First
Systems Engineer on DECsystem 10’s and TOPS-10 Operating System.
· Developed
and taught technical seminars throughout the U.S., Canada, Europe and Japan.
AFFILIATIONS and COMMUNITY ACTIVITIES
· Project
Management Institute - Member
· StageSource,
Inc. - Member, Board of Directors
· The Needham
Community Theatre, Inc. - Past President and Life Member
· Who’s
Who in American Industries